Services

HID Consulting delivers security-first technology architecture and operations for homes and small businesses. We are strongest where network reliability, surveillance quality, and automation stability overlap.

1) Smart-home automation design & deployment

What this includes

  • Automation architecture (lighting, access, occupancy, comfort scenes)
  • Local-first control patterns with cloud fallback
  • Event and notification tuning to reduce alert fatigue
  • Reliability hardening for vacation/second-home use

Deliverables

  • Automation map and logic documentation
  • Room-by-room device inventory and ownership matrix
  • Failure-mode checklist (internet outage, power loss, device offline)

Typical limitations

  • Legacy hubs with proprietary lock-in may require phased replacement
  • Some battery sensors are unsuitable for mission-critical automations

2) Network architecture, segmentation, and hardening

What this includes

  • Wired/wireless redesign for performance + security
  • VLAN segmentation patterns by trust domain
  • Access control policies, VPN, and remote admin safeguards
  • Visibility: syslog, uptime checks, and config backup strategy

Deliverables

  • Logical and physical topology diagrams
  • Segmentation policy table (subnet, purpose, access rules)
  • Test plan for failover and recovery

Example architecture pattern

  • VLAN 10: Management
  • VLAN 20: Cameras/NVR
  • VLAN 30: Trusted clients
  • VLAN 40: IoT devices
  • VLAN 50: Guest access

Inter-VLAN policy enforces least privilege while preserving required service paths.

3) UniFi Protect and surveillance systems

What this includes

  • Camera placement, field-of-view planning, and storage design
  • Retention strategy by zone (continuous vs motion-indexed)
  • Alert routing workflows for perimeter and critical areas
  • Incident response procedures for staff or homeowners

Deliverables

  • Camera map with objective coverage goals
  • NVR sizing and retention forecast
  • Playback/incident workflow training

Example outcomes

  • Faster event retrieval (minutes to seconds)
  • Lower false positives via zone and sensitivity tuning

4) IoT lifecycle management

What this includes

  • Secure onboarding and inventory normalization
  • Firmware hygiene and maintenance cadence
  • Device health checks and replacement planning

Deliverables

  • Asset register with owner, firmware, and support status
  • Quarterly maintenance checklist
  • End-of-life risk report

5) Digital systems and integration work

What this includes

  • Internal tools and lightweight dashboards
  • API integrations across business systems
  • Workflow automations with auditability

Deliverables

  • Integration specification and data flow map
  • Runbooks for operational ownership

6) Managed support and reliability operations

What this includes

  • Monitoring and alert triage
  • Proactive patching and backup validation
  • Incident response and root-cause review

Deliverables

  • Monthly operational summary
  • Action plan for recurring incidents
  • Updated documentation after major changes

Service fit guide

We are a strong fit when you need:

  1. Better uptime and fewer recurring incidents
  2. Clear separation between trusted, IoT, guest, and camera systems
  3. A supportable architecture with documentation, not ad-hoc fixes

If you want to discuss a specific scope, share your current topology and pain points on our contact page.